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Online Salesforce Training


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Salesforce Course Modules

CRM End User Training

  • CRM Sales End User Training
  • CRM Marketing End User Training


  • CRM Service End User Training


  • CRM Management End User Training


Benefits of training

  • Higher user adoption rate?
  • Better ROI
  • On time deployments
  • Cost savings

What is CRM?

  • How CRM can help?
  • Sales force CRM Navigation terminology
  • Compare Salesforce.com CRM with other CRM products
  • Personal Setup
  • App Setup
  • Admin Setup
  • Salesforce Cloud Overview
  • Introduction to sales force CRM Setup tool
  • Sales Cloud
  • Service Cloud
  • Collaboration Cloud
  • Project development life cycle
  • Customization in sales force CRM

Sales force editions

  • Apex data loader
  • Organization Administration
  • Set your organization's language & locale
  • Manage currency
  • Customization
  • Create custom profiles & custom fields
  • Workflow


  • Define dependent pick list
  • Customize lookup fields
  • Customize validation & formulas
  • Customize page layouts
  • Customize standard related lists
  • Use field-level security


  • Define workflow
  • Set up workflow rules
  • Set up workflow tasks & alerts
  • Workflow Approvals
  • Plan approvals using workflow
  • Use the approval wizard standard vs jump start
  • Create workflow approvals


Advanced examples

  • APEX
  • Introduction to Apex
  • Pupose of Apex
  • Apex Fundamentals
  • Collections
  • Loops
  • Apex Scheduling
  • Triggers
  • Invoking Apex
  • Classes, Objects and Interfaces
  • Developing Apex in managed packages
  • Dynamic Apex
  • Batch Apex
  • Debugging Apex
  • Deploying Apex
  • Testing Apex

Security & Access

  • Create & Manager Users
  • Set organization-wide defaults
  • Learn about record accessed
  • Create the role hierarchy
  • Learn about role transfer & mass Transfer functionality
  • Profiles, Login History
  • Data Utilities
  • Importing overview
  • Learn about import solutions & Custom Object records using the data loader
  • User mass delete
  • Initiate weekly export


  • Analytics
  • Create custom reports
  • Use advanced filters
  • Use conditional highlighting
  • Use custom summary formulas
  • Use dashboards
  • Extending Salesforce CRM
  • Learn about custom objects
  • Learn about custom tabs
  • Learn about custom web tabs
  • The Appexchnage
  • The AppExchange
  • Styling VF pages
  • Use storage


  • Install an app
  • Delete an app
  • Visual Force
  • Introduction and Tools
  • Purpose of Visualfoce
  • MVC Architecture
  • Controllers
  • Variables and Formulas
  • Standard Controllers and Standard List Controllers
  • Custom Controllers and Controller Extensions
  • Using static resources and custom components


Why Training With Us
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  • drupal
  • magento
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