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Online SAP CRM Training

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The SAP Customer Relationship Management application helps you distinguish your organization as you grow by promoting collaboration with your customers and providing exceptional interactions and experiences across all customer touch points.

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SAP CRM Course Modules

Business Partners

  • BP Roles
  • Number Ranges
  • Classification
  • BP hierarchies,BPtypes


  • Relationships
  • Standard SAP CRM Queries for Requirement gathering


  • BP Configuration Settings-CRM
  • Download-ECC->CRM->Initial Load Settings->Delta load


Organization Model

  • Introduction of CRM Org Model.
  • Differences between CRM and EQ Org model
  • Mapping of ECC Org model with CRM
  • Functionality->Sales, Service, Marketing.
  • Attributes->Sales, Service, Marketing.
  • Division->Dummy Division,R/3 Division Mapping.
  • Distribution Channel->R/3 Distribution Channel Mapping
  • Rule Type and Responsibility type.
  • Organization Data determination.
  • Mapping of ECC-Sales Org to CRM Root Org
  • Middleware Settings to download ECC Sales Org


  • Product Customization on Stand alone
  • Define Hierarchies & Categories
  • Assign Application to different functionalities
  • Product Relationships
  • condition Procedures
  • Product Customization with ECC as backend
  • Download Hierarchies and Categories
  • Download Materials & Products
  • Download Attributes & Set types
  • create Material, Service & Warranty Product

Base Customization

  • Transaction Types
  • Item Category
  • Item Category Determination
  • Copying Control
  • Status Profile


  • Text determination Procedure
  • Data Profile
  • Partner Determination Procedure
  • Action Determination Procedure
  • Text determination Procedure


  • CRM Pricing
  • Download Pricing Conditions, Procedures from ECC
  • Subject Profile
  • More Covered at Process Level



  • Business Role
  • PFCG Authorizations & Roles for different Vertical Business Roles
  • Navigation Bar Profile
  • Assign Business Roles To Org Model
  • Technical Profile


  • Opportunity Management
  • Sales Agreement


  • Sales Quotation
  • Lead Management


  • sales Order



  • I base
  • Complaints & Returns with SLA
  • Comp & Returns With Credit & debit Memo


  • service requests/ Service Ticket
  • In-house repair
  • Product Service letter
  • Service Agreement
  • Service Contract
  • Service Order


  • Account Identification
  • case Management
  • Fact Sheet
  • Agent Inbox
  • Call List
  • Alerts


  • interactive Scripts
  • Broad Cast Messaging
  • ERMS Configuration & Routing Rules


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